TERMS AND CONDITIONS

References in this Privacy Policy Statement to “we”, “us” and “Demeure” are to Demeure S.A.S.

Welcome to the demeurestore.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Private Policy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Service Team by email at cs@demeurestore.com or by writing at Demeure, 85 avenue Jean-Baptiste Lebas, 59100 Roubaix, France.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

AVAILABILITY

Products and prices are valid as seen on the demeurestore.com website, subject to availability. If a product is unavailable after ordering, you will be informed by e-mail or by phone as soon as possible. You will then be able to order an alternative from the demeurestore.com website or cancel your order.

If you choose to cancel your order, you will be immediately refunded if your charge or credit card has been debited.

DEMEURE S.A.S shall not liable for a lack of stock or the unavailability of products.

DEMEURE S.A.S reserves the right to change at any time and without any previous notice the items proposed on the demeurestore.com website.

PRICE / PAYMENT

The prices of DEMEURE products are in Euros inclusive of taxes but delivery fees excluded.

The final amount of your order (Shopping Bag) includes the delivery fee in accordance with your chosen delivery country (see “DELIVERY”).

DEMEURE S.A.S reserves the rights to amend at anytime and without any previous notice the prices of the products on the demeustore.com website. The invoicing of the products is based on a price list posted on the demeurestore.com website at the time of the order.

Any order placed on the demeurestore.com website has to be paid for immediately at the time of ordering. We only accept payment by credit card using the secured payment solution Paypal.com.

All orders are payable in euro, however PayPal is converting your transaction using your card’s currency.

SPECIAL OFFERS

The demeurestore.com website offers are not related to the Demeure’s shop or resellers offers.

At Demeure we have decided not to discount our products. We have opted for fair prices all year round. We defend the local know-how, beautiful fabrics resulting in a product which has a fair quality/price ratio. We produce timeless collections in small series, allowing us to contain our costs, and we count on the quality of our products and our reputation to advertise our label. Thoughtful purchasing, responsible selling, ethical clothing.

DELIVERY

For ethical reasons, DEMEURE has opted for a “just-in-time” production.

The delivery time depends on the production time of the product and on the country of delivery. For more information, please refer to the estimated delivery time on the product description.

Demeure will try to deliver the order within the estimated delivery time. However during busy business period the delivery can be delayed. We remind you that Saturday and Sunday are not considered as working days.

All the orders are shipped from France via La Poste.

The delivery fees vary according to the total amount of the order and the country of delivery. It may require a signed proof of delivery.

Demeure’s customer service team will contact you after your order has been paid regarding the delivery of your order. If you haven’t been contacted within 3 working days, please contact us by email at cs@demeurestore.com or by writing at Demeure, 85 avenue Jean-Baptiste Lebas, 59100 Roubaix, France.

EXCHANGES / RETURNS

You may return any product ordered on the demeurestore.com website for exchange within thirty (30) calendar days from the delivery date. Returned products must be in their original condition and packaging together with their purchase invoice.

The clothes should have never been worn and the label should still be attached.

The returns of the clothes are limited to sizes issues within thirty calendar days from the delivery date. The customer will get an exchange of the item with the correct size item or with another item at the same price value (special offer excluded). For the accessories, the returns are possible within thirty calendar days from the delivery date. The customer will receive a gift certificate for an unlimited period of the item value only valid on the website demeurestore.com.

No return possible for the fashion jewellery, the art, the prints or the design creations.

The item must be returned at Demeure S.A.S, 85 avenue Jean-Baptiste Lebas 59100 Roubaix, France.

RIGHT OF WITHDRAWAL

For any order made on demeurestore.com website, the customer shall have a period of at least fourteen working days in which to withdraw from the contract without penalty and without giving any reason.

The only charge that may be made to the customer because of the exercise of his right of withdrawal is the direct cost of returning the goods.

The period for exercise of this right shall begin from the day of receipt of the goods by the consumer.

Where the right of withdrawal has been exercised by the customer, DEMEURE S.A.S shall be obliged to reimburse the sums paid by the consumer free of charge. Such reimbursement must be carried out as soon as possible and in any case within 30 days.

If you wish to exercise of your right of withdrawal, please contact our Customer Service Team by email at cs@demeurestore.com or by writing at Demeure, 85 avenue Jean-Baptiste Lebas, 59100 Roubaix, France mentioning your order reference.